I have invested several hours on the cell phone trying to untangle a slip-up manufactured in producing reservations with American Airways on the web. Just after undergoing the entire methods in reserving a flight for my family of 3 (Brian, Marcela & Lorenzo Hawk) and introducing my bank card no. to purchase the 3 flights, I did not get a confirmation, but a window on my video display that said “This site cannot be shownâ€. I took that to indicate which the transaction did not go through, so I started all all over again with another journey agency.
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On December 25, My a few sons And that i had a flight from Cleveland to Phoenix which was to go away at 7:fifty that has a cease in Charlotte NC. At about 3 or 4 pm to the working day of our departure, American Airlines delayed our flight which might make us pass up our link in Charlotte which had no other flights out to Phoenix that day OR another! And why the hold off? No clarification. So without any help from an AA representative..(almost just as if it was our fault) we found One more flight by Dallas…which still left in an hour and also a fifty percent. We produced it into the airport but with yet another impolite AA agent, (I comprehended it was fast paced with the holidays and all) I had been confident which i could get my bag in Dallas because we now had to spend the night there. I questioned him concerning the tag that seemed like it was checked to Phoenix and he reported curtly, you’ll just pick it up in Dallas and recheck it each morning. Very well the bag did not ensure it is around the conveyer in Dallas. After i questioned A different representative over it, he reported it had been in an enormous room and it was heading out when we still left in the morning. I told him I necessary it for my lodge continue to be, and he advised me it will acquire four hours to get it. All right…nevermind…I’ll be back listed here in four hrs!!! So I still left with the Dallas resort without my luggage.. Obtained on our flight the subsequent early morning and took off on time.
I’m particularly let down that the Airline has interjected its company in a very socio-political problem regarding the recent Invoice signed into legislation by our Governor. What you have interpreted as “discrimination†in opposition to the LGBT Local community is solely a bill making sure “equivalent rights†for all.
If This is actually the new American Airlines I’ll go on document as saying I just like the previous just one better. You won’t go broke by dropping my organization but you will have an extra seat accessible to offer to A few other unsuspecting consumer.
Obtaining just accomplished (three/18) a flight from Miami Airport to Philadelphia, we discovered that the service in the Miami Airport from the American Airline men and women wasn't in step with productive or Specialist service. We got incorrect directions to our Examine-in locale, on the other hand once we had to have in line to get a protection check. We have been sent to the wrong location for that perform.
we constantly fly united. normally. just lately, on the other hand, we experienced the chance to purchase a Significantly decrease fare on the net by way Going Here of american airlines. now i see why it had been reduced — customer service was atrocious, the web site didn’t operate adequately, and i misplaced out on an excellent offer.
British Airways don’t enable us to utilize the lounge facility in London.This undoubtedly takes away the really privileges we imagined we had attained over the years.
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LIES. American Airlines has lied to me regularly. My bag didn't arrive at the airport. I had been waiting for an prolonged timeframe for the carousel and no luggage came out for my flight. Nor did any one within the baggage Business office that had a transparent check out with the carousel occur out to mention nothing at all can be coming. I checked at the office and they then reported there was NO Rationale why my suitcase shouldn’t have arrived. They had been to send out my suitcase to me at my lodge. At two:24 PM I obtained a telephone phone from the recorded concept declaring my bag was picked up and could well be delivered inside six hours. LIE. I known as the delayed baggage amount and was told it absolutely was picked up at 3 PM and could be sent inside six several hours. LIE. I checked on the net this evening and it explained it had been picked up at three PM and will be shipped in six several hours. LIE.
I also would like to comment on the wonderful service AA provides into the handicapped. I'm 84 yrs aged and now have to have wheelchair assistance to receive all around during the airports. I had been astonished and delighted within the support I obtained, as well as in the attitudes of your folks who assisted me With all the wheelchair assist, in addition to the drivers of the handicap carts in Charlotte airport. They were all so helpful and really friendly likewise.
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A big percent with the flying general public have conservative views, like around fifty%. The therapy of Glenn Beck in excess of the weekend is transmitted to almost five million individuals currently and remains to be spreading.
I would really like an deal with to mail a letter to American Airways Shopper Service, and I hope you will reply with this particular tackle.